All pricing and shipping charges are subject to change at any time.

SHIPPING INFORMATION

We ship our products from our California warehouse. Unless specified by a customer, we reserve the right use the shipping carrier that is most appropriate for each product and is the most cost effective for our customer. Our usual shipping carrier is Federal Express. We ship to PO Boxes using USPS Priority Mail.

Fedex Ground Shipping Transit Time Map:

Shipping Costs:
The cost of shipping will be calculated upon checkout. Shipping costs are based upon the weight, the dimensional size of the package and the shipping method selected for each item ordered.

We NEVER charge a credit card before an item physically ships from our location. This practice ensures careful invoice auditing for the benefit of our customers!

Delivery calculation time does NOT include the day of shipping, weekends or holidays! Saturday delivery is available in selected areas but is not available in all delievery areas. Please contact us at (707) 836-8938 or (800) 604-6020 regarding Saturday delivery rates and availability. There are NO Sunday deliveries! Please enter your shipping address carefully! There is a $10 re-routing fee charged to us by all carriers if a package is re-routed due to an incorrect or incomplete address. Top Notch Gift Shop reserves the right to pass this fee on to you when this situation occurs. You will be notified by e-mail in such a case.

International Shipments:
We currently ship with the 50 United States and the District of Columbia.

Shipment to Alaska and Hawaii:
Shipping costs to Alaska and Hawaii vary depending on location. If you are unsure if the item you wish to order can be shipped to your destination, or about the cost of shipping, please call us at (707) 836-8938 or (800) 604-6020. We will be happy to answer your questions.

PO Boxes or APO/FPO Boxes:
We ship to PO boxes using USPS Priority Mail.

We do not ship to military addresses, because we cannot guarantee delivery to the correct person through the military mail system.

Shipping Restrictions

• Delivery is not available for Sunday or on the day after a holiday.

If you have any questions or concerns about shipping costs or procedures, please do not hesitate to e-mail us at info@topnotchgiftshop.com or call us at (707) 836-8938 or (800) 604-6020.

RETURN POLICY:

We want all of our customers to be satisified with their purchases. However, we must put time limitations on returns. If you are dissatisfied with your order for any reason, please call us within 10 days for return instructions and RA number. We can not accept any returns for full credit without a valid RA (Return Authorization) number. Items that are returned without the proper authorization will incur a 15% re-stocking fee.

Items must be returned within 30 days from the date we shipped to you.

Shipping and handling fees are non-refundable except in the case of broken or defective merchandise.

Any refunds issued will be as a credit to the original credit card used for purchase. Cash refunds will not be issued.

We will work diligiently to resolve any unsatisfactory situation.

SALES TAX:

Sales tax of 7.75% will be applied to appropriate items shipped to California destinations.