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Returns Policy

We offer a 30 Day Return Policy

You may return a product within 30 days of purchase and we will happily refund the purchase price.

Returning Merchandise

  • To initiate a return, email cs@topnotchshops.com or call us at (800) 604-6020 with your order number to obtain a Return Authorization Number.
  • You can only initiate a return after an order has been marked as shipped.
  • The refund will be for the full value of the returned items, less any discounts taken, unless otherwise noted.
  • Shipping and handling fees will not be refunded unless the product is defective/damaged or the incorrect item was sent.
  • Credit for returned items will be applied to the credit method that was used to make the purchase. Returns will be applied to the purchasing credit card within 5 to 10 days of the date that the return is accepted by our warehouse.
  • If the return is due to defective products, inaccurate product descriptions, or an incorrect order, email cs@topnotchshops.com or call us at (800) 604-6020 with your order number to initiate the return. In these cases, you will be compensated for shipping.

Gifts

  • If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
  • If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

Please Note:

  • Original delivery fees are refunded only if returns are for defective products, products that were not described accurately, or incorrect orders. Email cs@topnotchshops.com or call us at (800) 604-6220 with your order number to initiate a return.
  • You are responsible for shipping the products back to us. We recommend using a trackable shipping method. If the product is damaged/defective, we will send return labels and you will not be responsible for the shipping costs. If there is nothing wrong with the product, we will issue a Return Authorization Number, which must be marked on the return shipping box and you would be responsible for shipping.
  • Returns received without a Return Authorization Number will be refused by the warehouse.

 

Damaged Items

  • If you have accepted delivery and then find shipping damage, please email cs@topnotchshops.com or call us at (800) 604-6220 with your order number immediately.
  • Any damage must be reported within 10 days. We cannot file a claim with shipping companies after that time.
  • Please save all packaging material and paperwork for the order if shipping damage is a possible issue. If you dispose of packaging material or attempt to return the merchandise without contacting us, you jeopardize our chances of making a claim, and you may not receive credit for the return.